SPS Reporting Demo

As with the Relationship Management component of SPS, process management tools comprise a component of the overall functionality of SPS.

Integration between the Electronic Forms component (also known as "tickets") and the Relationship Management component enables association of any category of tickets with one or more contact categories. This allows a given form to be associated with a given contact upon creation.
Previously created forms can be retrieved through the Ticket Console, the Contact Manager, or via reports.
Contact and user "pop-ups" can be added to any ticket to create additional associations between tickets and information stored elsewhere within SPS.
In addition to the aforementioned functionality, SPS allows for definition of actions ("links") that automatically take place when the related event occurs. This allows for the creation of electronic process flows within your organization. This can easily be done in a matter of minutes using a point-and-click interface.