The Electronic Forms component of SPS allows the end-user to easily create custom electronic forms ("tickets") with a variety of interdependent input controls.

  Tickets, like common business forms, can be used to capture data regarding any business activity. Unlike common business forms, SPS tickets allows for instant electronic capture of the related information. This in turn supports reporting and analysis of such information.

  Unlike paper forms or even forms created using spreadsheet software, SPS tickets support advanced input controls such as menus, checkboxes, dates, masked inputs, contact pop-ups, tables, and more.

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  Integration between the Electronic Forms component and the Relationship Management component enables association of any category of tickets with one or more contact categories. This allows a given form to be associated with a given contact upon creation.

  Previously created forms can be retrieved through the Ticket Console, the Contact Manager, or via reports.

  In addition, contact and user "pop-ups" can be added to any ticket to create additional associations between tickets and information stored elsewhere within SPS.

  In addition to the aforementioned functionality, SPS allows for definition of actions ("links") that automatically take place when the related event occurs. This allows for the creation of electronic process flows within your organization.

  For example, a purchase order form may be created such that it is automatically sent to the purchase manager for approval. A separate link could then provide the user who created the purchase order request with notice of its approval or denial.

  A perpetual and automated monitoring process helps to ensure that tickets that are not acted upon timely raise a signal in order to get resolved.