Frequently Asked Questions - Ticket Reports

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Q.  What are Ticket Reports?

Ticket reports are reports of the information that you have captured via the use of electronic forms.   Ticket reports is one of the major features and benefits of using electronic forms versus paper forms or even forms based on word processing or spreadsheet software.    Ticket Reports allow you to view information in the aggregate.   This enables both quantative and qualitative analysis.   

For more information, please view these additional resources.

Online Manual - Reporting    

Q.  What reports are available?

Virtually any report you desire is available.   SPS comes pre-loaded with several reports, but you are not limited to these.   Using the Report Builder, you can create as many reports as you desire.   Each of your reports can include the fields you want in the order you want.

For more information, please see the resources listed above.

Q.  Can I get a report listing tickets based on certain characteristics?

Yes.   You can create custom filter screens using the Report Builder.    Using this functionality, you predefine the search characteristics for a report.   In addition, you can perform adhoc searches that will be formatted based on the chosen report definition.

For more information, please view these sections of the online manual.

Report Filters     Reports and adhoc searches

Q.  Can I use my custom fields in a search?

Yes.   The search or Find dialog displays the Ticket's custom fields.    Any field for which you specify a value will be utilized as part of the search criteria.  

For more information, please view these sections of the online manual.

Report Filters     Reports and adhoc searches

Q.  How will my report appear?

When you execute a report, a new browser window will open.   In the new browser will be the report in a grid format.  

For more information, please view these sections of the online manual.

Report Console     Output of reports

Q.  What is the difference between the HTML and Spreadsheet options on the Filters dialog?

HTML output will be loaded into a new browser window.   Spreadsheet output will automatically load into your spreadsheet application such as Excel.   This provides a convenient method for exporting information for further analysis.  

For more information, please view this section of the online manual.

Output of reports